FAQ International Orders

Frequently Asked Questions for International Customers

Do you ship internationally?

Yes, we ship worldwide. We have FREE Shipping for Purchases over USD 200, for purchases under USD 200 we have paid INTL Shipping.

We ship from Argentina to every country except for: Mexico, Chile, Paraguay, Bolivia, Ecuador, Venezuela, El salvador.

Which carrier do you use for shipping?

We work with DHL, FedEx, and UPS, depending on the destination, to ensure fast and secure delivery.

How long does shipping take?

International orders typically arrive within 5 to 7 business days, depending on the destination country.

How can I pay from abroad?

We accept secure international payments through PayPal.

Are taxes or customs fees included in the price?

No. Import taxes, customs duties, or administrative fees at destination are not included and must be paid by the buyer according to their country’s regulations.

Can I track my order?

Yes! Once your order is shipped, you will receive an email with your tracking number and a link to follow the shipment.

Can I return or exchange a product if I live abroad?

If you receive a faulty or incorrect product, please contact us [email protected] and we’ll help you solve it as soon as possible. We do not offer size/color exchanges for international orders.

Is it safe to shop at Nanay?

Absolutely. We use trusted payment platforms and logistics partners to make sure your shopping experience is secure and seamless.